5

As usual, I was fully satisfied.

5

As always, Agen's gave me an accurate, honest, timely, up-front diagnosis of the problem with my car, then fixed it promptly and expertly. Ralph, the mechanic who worked on my car this time, was very courteous and open with me, offering a crystal clear explanation of the problem. Most importantly, he completely eliminated the problem, and there has been no recurrence of the oil leak. It is impossible to express the comfort I feel in knowing that I have an automotive-repair shop I can trust so completely. I wouldn't THINK of taking my car anywhere else in Anchorage to have a major repair. (Tried to give it a rating of 5 above, but the rating "stars" don't seem to respond to my mouse click.) --Mike Haley, Anchorage

5

Had them do a pre-purchase inspection of an '07 Santa Fe. They did it in a timely manner for $125. I arranged this over the phone and dealer dropped it off and they sent me the information via email. They did this in a timely manner. The only problem I've seen with the inspection was they missed an obvious grease leak on a front boot on the passenger side. This could end up being a bit of a costly repair that could have been negotiated prior to purchase. The vehicle seems sound overall as they reported.

5

I purchased a Ford Expedition (sight unseen by pictures from a used car dealer) from out of state and chose Agen's to do the pre-but check and follow up service. There was every opportunity to steer me into extra work and the staff at Agen's gave me the answers I needed to make decisions on what needed to be done. I have yet to see the vehicle but as a manager of an aircraft maintenance facility, I am impressed with their process and feel confident that I will find the vehicle I have in mind on my arrival. It takes integrity to counsel against work that a customer has authorized and that is the experience I had with Agen's.

5

These guys are great to work with very professional

5

Overall service was friendly and efficient. From out of town so I can't comment too much on the price compared to the area, but it seemed reasonable from other estimates I'd received. I did have to go back to get a problem addressed with my vehicle which the technicians did not fix the first time. While the staff was apologetic and accommodating, I was disappointed to not see the repair cost discounted. However, I'm satisfied with the work they did.

5

Thanks for your excellent and professional service.

5

Thank you for your professional service!

5

One of the few places I have gone to in Alaska and always had a good experience. High quality work and honest with the customer. I always refer anyone to Agen's as the best place to take your car. And I mean it.

5

A Very Happy Customer!